Shipping policy

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SHOPABOUTCONTACT

Shipping Policy

Last Updated: 23 April 2025 | Version 2.0

1. Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays). Orders placed after 1pm GMT are processed the next business day.

2. UK Delivery Options

Service Delivery Time Cost
Standard (Royal Mail) 2–4 business days £3.50 / €4.50
FREE Standard 2–4 business days FREE on orders over £70 / €80
Express (Tracked 24) 1–2 business days £5.50 / €6.90
Next Day Delivery next business day (order before 12pm) £7.50 / €9.20

3. Euro Pricing & Free Shipping Threshold

For customers in the Eurozone, free standard shipping applies on orders over €80. Standard shipping fee: €4.50. Express shipping from €6.90.

4. International Shipping

We ship worldwide. Standard international: 7–14 business days from €9.90. Express international: 3–7 business days from €19.90. Rates calculated at checkout.

5. Order Tracking

Every order includes full tracking. You'll receive a tracking link by email as soon as your parcel ships. Allow 24 hours for tracking updates.

6. Customs, Duties & Taxes (EU & International)

International orders (including EU countries) may be subject to import duties, taxes, and customs clearance fees. These charges are the sole responsibility of the customer. Xyntherica is not responsible for delays caused by customs.

7. Lost or Missing Parcels

If your order hasn't arrived within the maximum timeframe (15 business days UK, 25 business days international), contact us at yklc1958@outlook.com. We'll initiate a carrier investigation. If confirmed lost, we'll offer a replacement or full refund.

8. Damaged in Transit

Contact us within 48 hours of delivery with photos of the damaged packaging and product. We'll arrange a replacement or refund immediately.

9. Incorrect Address

Please double-check your shipping address. Xyntherica is not responsible for orders delivered to incorrect addresses provided at checkout. If a parcel is returned due to an address error, you will be responsible for reshipping costs (€4.50 for standard shipping).

10. Split Shipments

If you order multiple items, they may be shipped separately to ensure fastest delivery. You'll receive separate tracking for each package. No additional cost.

11. Signature on Delivery

Orders over €150 may require a signature upon delivery. If you're not available, the carrier will leave a collection notice.

12. Free Shipping – Important Notes

  • Free shipping applies to standard delivery only (Express and Next Day are charged at full rate).
  • The free shipping threshold is calculated after discounts and before taxes.
  • If a return reduces your order value below the threshold, the original standard shipping cost (€4.50) will be deducted from your refund.

13. Business Days & Holiday Periods

Our carriers do not operate on Sundays or UK bank holidays. During peak seasons (Black Friday, Christmas, Summer Sales), processing and delivery times may extend by 2–3 business days. We recommend ordering early.

14. Shipping Restrictions

We do not currently ship to Russia, Belarus, North Korea, Iran, Syria, or Crimea. Xyntherica does not ship to P.O. Boxes for international orders.

15. Delivery Attempts & Redelivery

If you miss a delivery, the carrier will leave a card with instructions. You have 7–14 days (depending on carrier) to arrange redelivery or collection. Unclaimed parcels returned to us will incur a reshipping fee.

16. Pre-Order Shipping

For pre-order items, estimated shipping dates are listed on the product page. These are estimates, not guarantees. We will notify you if delays occur.

17. Shipping to Remote Areas

Deliveries to remote or rural areas (including Highlands, islands, and某些 international regions) may take 2–5 additional business days. You will be notified at checkout if this applies.

18. Carbon-Aware Shipping

We offset carbon emissions for all international shipments through our partnership with climate-conscious carriers.

19. Shipping Insurance

Standard shipping includes basic insurance. For high-value orders (over €300), we automatically add enhanced shipping insurance at no extra cost.

20. Contact for Shipping Questions

📧 yklc1958@outlook.com | 📞 01635 278251 | 📍 58 LOUIS AVENUE, BRADFORD, BD5 0NN, UK

💶 Euro summary: Free standard shipping on orders over €80 | Standard = €4.50 | Express from €6.90 | All prices include UK VAT where applicable. Customs fees are buyer's responsibility.

© 2025 Xyntherica — 58 LOUIS AVENUE, BRADFORD, BD5 0NN, UK